Return Policy

We stand behind the quality of our spa services and treatments. If you are not completely satisfied with your service, please let us know immediately so we can make it right.

Service Issue Resolution

If you experience any issues with your service, please speak with our staff immediately or contact us within 24 hours of your appointment. We will work with you to resolve any concerns, which may include:

• • Service adjustment or correction
• • Partial or full service credit
• • Complimentary follow-up treatment
• • Full refund in exceptional circumstances

Eligible Products

We accept returns on most retail products purchased from our spa, including:

Return Requirements

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

Processing Timeline

Once your return is approved, refunds are typically processed within 5-7 business days. Bank processing times may add additional days to credit card refunds. You will receive email confirmation when your refund has been processed.

Gift Certificate Returns

Gift certificates are generally non-refundable but may be transferred to another person. In special circumstances, we may consider returns with proper documentation.

Special Circumstances

We may consider gift certificate refunds in cases of medical emergencies, relocation, or other extenuating circumstances. Please contact our management team to discuss your specific situation.

Package Service Refunds

Service packages (multiple treatments purchased together) are subject to special refund terms based on services used and remaining value.

Medical Emergencies

We understand that medical emergencies can occur. In cases of documented medical emergencies that prevent you from using purchased services or products, we will work with you to find an appropriate solution, which may include:

• • Extended return periods
• • Service credits for future use
• • Full refunds with proper documentation
• • Transfer of services to family members

Relocation

If you are relocating and cannot use purchased services, we may offer refunds or service credits with proper documentation of your move.

Spa Closure

In the unlikely event of spa closure or service discontinuation, all outstanding services and products will be fully refunded or alternative arrangements will be made.

In-Person Returns

The easiest way to process a return is to visit our spa during business hours:

Remote Returns

For returns that cannot be processed in person, please contact us to arrange alternative return methods:

• • Call us at (725) 696-4289
• • Email us at brightspalv@gmail.com
• • Include photos of products and receipt
• • We'll provide return shipping instructions

We are committed to providing the highest quality products and services. Our return policy is designed to ensure your complete satisfaction while maintaining the integrity of our offerings.

If you have questions about our return policy, need assistance with a return, or want to discuss a specific situation, please don't hesitate to contact us:

Bright Facial Spa & Thai Massage reserves the right to modify this return policy at any time. Policy changes will be posted on our website and will take effect 30 days after posting. Purchases made before policy changes will be subject to the terms in effect at the time of purchase.

We will make reasonable efforts to notify existing customers of significant policy changes via email or phone call for outstanding services or products.